Refund policy

Because our chocolate is a perishable food product, we accept returns only for orders that arrive damaged, melted, or incorrect. We do not accept returns or exchanges for any other reason.

If your order arrives damaged, melted, or incorrect, or if you have any issue with your purchase, please contact us within 48 hours of delivery at info@celiachocolatier.com. Include your order number and photos of the product and its packaging so we can resolve the problem quickly.

We will gladly offer a replacement or refund where appropriate. Approved refunds are returned to your original payment method.

This policy also applies to couverture cases and other bulk orders. Please inspect your delivery on arrival.

Your satisfaction is important to us, and we will work quickly to resolve any issue